Frequently Asked Questions

NABE-Gym is a fitness community platform in Bali that gamifies your workout experience. Earn XP, level up, join tribes, compete in challenges, and connect with fellow gym-goers.

Yes! The app is free to download and use. Premium features like Season Pass Premium unlock automatically when you reach Level 15 (Founder Circle) — no subscription required.

You earn XP by checking in at gyms (10 XP), logging workouts (40 XP each, up to 3/day), completing challenges (100-500 XP), finishing daily missions (80 XP), and many other activities. See the full list in our How to Play guide.

There are 50 levels across 9 tiers (Explorer → Immortal). Each level unlocks new features like Priority Booking (Level 5), Special Events (Level 10), and Beta Features (Level 20).

Tribes are factions — Wolves, Eagles, Sharks, Bison, and Gorillas. Pick one during onboarding. Your XP contributes to weekly Team Battles where tribes compete for rewards.

Yes, you can switch tribes once per month. The Body Metric Test can also recommend a tribe based on your fitness profile.

When you arrive at a gym, use the check-in feature. GPS verifies you're at the location. Each check-in earns 10 XP (once per day).

A streak tracks consecutive days you check in or log a workout. Milestone rewards start at 3 days (30 XP) and go up to 100 days (500 XP + Legend badge). If you miss a day, you enter 48-hour Recovery Mode before the streak resets.

A monthly battle pass with 20 reward tiers. Progress is based on XP earned that month. The Free Track (tiers 1-10) is available to everyone, and the Premium Track (tiers 11-20) unlocks at Level 15.

Challenges are time-bound goals (individual, squad, or inter-gym). Progress tracks automatically — complete the target to earn XP and badges. Join from the Challenges tab.

Mystery Boxes are loot crates opened with Mystery Keys. Keys are earned through streaks, level-ups, and challenges. Boxes contain random rewards: XP boosts, Streak Freezes, or exclusive badges.

Use a referral code or search by name. Friends let you see each other's activity. Rivals (max 3) enable direct comparison and Weekly Duels.

Each week, a boss appears at every gym. All members work together to defeat it by earning damage through workouts and XP. If defeated within 7 days, everyone gets rewards.

Yes. Your data is encrypted in transit and at rest, stored on Google Cloud Platform in Indonesia. We use OAuth 2.0 (Google/Apple Sign-In) and never sell your data. See our Privacy Policy for details.

Visit the Delete My Data page on our website or contact us at support@nabenyabali.fit. We'll process your request within 30 days.

NABE-Gym partners with gyms across Bali including Seminyak, Kuta, Sanur, Ubud, and Canggu. Check the app for the full directory.

Yes! NABE-Gym syncs with Apple Watch (HealthKit) and Wear OS (Health Connect) to auto-track workouts, steps, calories, and body metrics.

Yes, gym operators, personal trainers, and sponsors have web dashboards for managing their profiles, analytics, and challenges.

Email us at support@nabenyabali.fit for any questions or issues. We aim to respond within 24 hours.